Customer Details for Jira Service Management...

Comparison table

This page compares the list of functionalities with similar apps in the Atlassian Marketplace.

The table below has been developed to help people determine the difference between our app and other leading apps in the Atlassian Marketplace. If you believe there are any inaccuracies, please contact us and we will be glad to update the list.
Last updated: March 2021
Product Key
CD = Customer Details for Jira Service Management ​
CR = Crumbs - customer information in Jira​
EP = Enriched Profiles for Jira Service Desk​
CN = Support this Customer (Customer notes)​
CT = Customer Tools for Service Management​
Features
CD
CR
EP
CN
CT
Environment
​
​
​
​
​
Cloud
✅
✅
✅
✅
✅
Server
🔜
❌
❌
❌
❌
Data Center
🔜
❌
❌
❌
❌
Jira Project Types
​
​
​
​
​
Service
✅
✅
✅
✅
✅
Next-gen
✅
✅
✅
✅
✅
Get started
✅
✅
❌
❌
❌
Collecting data
​
​
​
​
​
About customers
✅
❌
✅
❌
✅
About organizations
✅
✅
✅
✅
✅
Design a form
​
​
​
​
​
Dedicated to customers
✅
❌
❌
❌
✅
Dedicated to organizations
✅
✅
❌
❌
✅
Field types
​
​
​
​
​
Text field
✅
✅
❌
✅
✅
Paragraph
✅
❌
❌
❌
✅
User picker
🔜
✅
❌
❌
❌
Select
✅
✅
❌
❌
✅
Radio button
🔜
❌
❌
❌
❌
Checkbox
✅
❌
❌
❌
✅
Number
✅
​
​
​
✅
Link
✅
​
​
​
✅
Email
✅
​
​
​
✅
Date
✅
​
​
​
✅
Managing data
​
​
​
​
​
By Jira administrator
✅
✅
❌
✅
✅
By service agent
✅
❌
❌
✅
✅
By customer
✅
❌
❌
❌
❌
Data visibility
​
​
​
​
​
In the customer profile
✅
❌
❌
❌
❌
On the Issue View
✅
✅
✅
✅
✅
In the global view
✅
✅
❌
❌
❌
Support
​
​
​
​
​
Cloud Security Program
✅
✅
✅
❌
❌
Documentation
✅
✅
✅
✅
✅

Use cases

Next - Customers

View data

Last updated 3 weeks ago

Features	CD	CR	EP	CN	CT
Environment
Cloud	✅	✅	✅	✅	✅
Server	🔜	❌	❌	❌	❌
Data Center	🔜	❌	❌	❌	❌
Jira Project Types
Service	✅	✅	✅	✅	✅
Next-gen	✅	✅	✅	✅	✅
Get started	✅	✅	❌	❌	❌
Collecting data
About customers	✅	❌	✅	❌	✅
About organizations	✅	✅	✅	✅	✅
Design a form
Dedicated to customers	✅	❌	❌	❌	✅
Dedicated to organizations	✅	✅	❌	❌	✅
Field types
Text field	✅	✅	❌	✅	✅
Paragraph	✅	❌	❌	❌	✅
User picker	🔜	✅	❌	❌	❌
Select	✅	✅	❌	❌	✅
Radio button	🔜	❌	❌	❌	❌
Checkbox	✅	❌	❌	❌	✅
Number	✅				✅
Link	✅				✅
Email	✅				✅
Date	✅				✅
Managing data
By Jira administrator	✅	✅	❌	✅	✅
By service agent	✅	❌	❌	✅	✅
By customer	✅	❌	❌	❌	❌
Data visibility
In the customer profile	✅	❌	❌	❌	❌
On the Issue View	✅	✅	✅	✅	✅
In the global view	✅	✅	❌	❌	❌
Support
Cloud Security Program	✅	✅	✅	❌	❌
Documentation	✅	✅	✅	✅	✅